The YMCA of Greater Cleveland ("YMCA," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, https://www.clevelandymca.org, our programs, online services, mobile communications, digital advertising, and related interactions.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
Contact Information
YMCA of Greater Cleveland
1501 Euclid Ave Suite 800
Cleveland, OH 44114
Phone: (216) 781-1337
Website: https://www.clevelandymca.org
If you have questions about this Privacy Policy or our privacy practices, please contact us through our website contact form or by phone.
Information We Collect
We may collect personal and non-personal information in a variety of ways, including when you:
- Visit our website
- Register for memberships, programs, camps, or events
- Complete forms or surveys
- Make donations or payments
- Subscribe to newsletters or marketing communications
- Contact us by phone, email, or web form
- Interact with our digital advertisements
- Use third-party platforms connected to YMCA services
Personal Information
Depending on your interaction with us, we may collect:
- Name
- Mailing address
- Email address
- Phone number
- Date of birth
- Emergency contact information
- Membership information
- Program participation information
- Household and family information
- Payment and billing information
- Employment or volunteer application information
- Health or wellness information voluntarily provided for program participation
- Child information submitted by parents or guardians for youth programs
Automatically Collected Information
When you use our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and device information
- Operating system
- Pages viewed and time spent on the site
- Referral sources
- Clickstream and navigation behavior
- General geographic location
- Advertising interaction data
- Cookies and similar tracking technologies
How We Use Information
We use collected information to:
- Provide memberships, programs, and services
- Process registrations, donations, and payments
- Communicate with members, participants, donors, and website users
- Send transactional and service-related communications
- Provide customer support
- Improve our website, services, and user experience
- Analyze website traffic and engagement
- Measure advertising and marketing performance
- Maintain security and prevent fraud
- Comply with legal obligations
- Support YMCA operational, reporting, and administrative functions
We may also use information to send promotional communications regarding YMCA programs, events, membership opportunities, fundraising campaigns, and community initiatives. You may opt out of marketing communications at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, improve website functionality, and support advertising and analytics.
These technologies may include:
- Browser cookies
- Analytics tools
- Advertising pixels and tags
- Session tracking technologies
- Embedded third-party services
Analytics and Advertising
We may use third-party analytics and advertising services including:
- Google Analytics
- Google Tag Manager
- Google Ads
- Google Ad Grants
- Meta Pixel
- LinkedIn Insight Tag
- Other digital marketing and analytics platforms
These tools may collect information about your interactions with our website and advertisements.
Information collected through these technologies may be used to:
- Measure website usage and engagement
- Understand user behavior
- Improve website functionality
- Track marketing campaign effectiveness
- Deliver relevant advertisements
- Analyze conversions and website performance
You may control cookies through your browser settings. Disabling certain cookies may impact website functionality.
For more information about how Google collects and processes data, visit: https://policies.google.com/privacy
You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout
Third-Party Services and Links
Our website may integrate with or link to third-party services and platforms, including but not limited to:
- Daxko
- YMCA360
- Payment processors
- Social media platforms
- Embedded video providers
- Event and registration systems
- Online scheduling tools
- External websites
These third parties maintain their own privacy policies and practices. The YMCA of Greater Cleveland is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage users to review the privacy policies of any third-party services they use.
Online Payments and Financial Information
Payments and online transactions may be processed through secure third-party payment processors. We do not store full payment card information on our website servers.
We use commercially reasonable measures to protect payment information during transmission and processing.
Children’s Privacy
Protecting children's privacy is important to us.
We may collect information about children from parents or legal guardians for participation in YMCA programs, camps, child care, aquatics, sports, and other youth activities.
We do not knowingly collect personal information directly from children under the age of 13 without parental or guardian involvement.
Parents or guardians who believe that personal information has been collected improperly may contact us to request review or deletion of information where appropriate.
Text Messaging and Email Communications
If you provide your phone number or email address, you may receive communications from the YMCA of Greater Cleveland related to:
- Membership information
- Program updates
- Schedules and reminders
- Marketing and promotional campaigns
- Community announcements
- Fundraising initiatives
Message and data rates may apply.
You may opt out of marketing emails by using the unsubscribe link included in communications.
You may opt out of text messaging programs by following the instructions included in messages.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.
However, no method of electronic transmission or storage is completely secure. While we strive to protect information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and support YMCA operational needs.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
- Manage cookie preferences through browser settings
To make a privacy-related request, please contact us using the information listed above.
Do Not Track Signals
Some web browsers may transmit “Do Not Track” signals. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to them.
Accessibility
The YMCA of Greater Cleveland is committed to making our website accessible and usable for all individuals, including people with disabilities.
If you encounter accessibility barriers or require assistance accessing website content, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or technological changes.
Updates will be posted on this page with a revised effective date.
Your continued use of the website after updates are posted constitutes acceptance of the revised policy.
Additional Terms
This Privacy Policy applies solely to information collected through YMCA of Greater Cleveland digital properties and services unless otherwise stated.
Additional terms, waivers, or program-specific policies may apply to certain YMCA services, registrations, programs, or platforms.
Contact Us
If you have questions regarding this Privacy Policy or the handling of your information, please contact:
YMCA of Greater Cleveland
1501 Euclid Ave Suite 800
Cleveland, OH 44114
Phone: (216) 781-1337
Website: https://www.clevelandymca.org