Information Technology Dept of the YMCA of Greater Cleveland is committed to providing reliable and secure services, inventive resolutions, and excellent support to the staff and the members of this Association daily.
We are committed to the adoption of best practices that help to ensure our efforts are mature, and effectively and efficiently delivering IT services to the YMCA of Greater Cleveland. Further, not only do we plan to track our maturity in these areas, but we also benchmark ourselves against our peers in the non-profit sector.
Transparency and inclusion in decision-making, planning, budgeting and day-to-day operations- run throughout the Office of Information Technology work. Our team collaborates with various partners to provide services in three functional areas.
Core Areas of Support
Communication Systems
Ensure connectivity across the Association, including phones, networks, and conferencing tools.
Email & Information Security
Support for Office 365 tools, password issues, and security best practices.
Technical Customer Service
Responsive assistance for device issues, software, account access, and IT purchases.
Need Tech Support?
Submit a request by emailing:
ymcahelpdesk@clevelandymca.org
We’ll create a support ticket and follow up with you as soon as possible.
Email is one of the easiest ways for staff to reach us, so we recently enabled the ability to create a service request via email. You can use the support email address: ymcahepdesk@clevelandymca.org to create technology service requests by entering the issue you are facing in the subject line and a detailed description of the issue in the body of the email. The email address is also in the Association Address Book: YMCA HelpDesk
When you email a support query, a service request will be created in our IT Help Desk system (Spiceworks) and you will receive an automated response that we received your service request. You can update the request by replying to the automated response or the response of a technician that is assigned to your request.
Best Practices for Help Requests
- Use clear subject lines, e.g., “Cannot print – Printer in Membership Office”
- Include location, room number, and device details
- Mention when the issue started and what you were doing
- Include your contact info so we can reach you easily